Refund Policy

Understanding our return and refund procedures for quality assurance

Refund Overview

✅

Eligible for Refund

Quality issues upon delivery
Wrong products delivered
Damaged during transport
Order cancellation before dispatch

❌

Not Eligible for Refund

Live animals after delivery
Custom or special orders
Products consumed/used
Late quality complaints (24hrs+)

⏰

Processing Time

Refund request: 24 hours
Investigation: 2-3 days
Approval notification: 1 day
Money transfer: 5-7 days

1. Refund Eligibility Criteria

Fresh Eggs

Cracked or broken eggs (>50% of order)

Quality issues reported within 6 hours

Normal breakage during transport (<10%)

Complaints after consumption

Chicken Meat

Quality issues upon delivery inspection

Wrong cut or weight discrepancies (>10%)

After cooking or processing

Storage issues at customer end

Live Chicks

Health issues within 48 hours

Wrong breed delivered

Natural mortality after 48 hours

Improper care by customer

2. Refund Process Steps

Report Issue

Within 24 hours of delivery

Issue Verification

Our quality team will review your complaint and may request additional photos or arrange an inspection.

1-2 business days

Decision & Approval

We'll inform you of our decision via email or phone. If approved, we'll provide refund details and timeline.

1 business day

Refund Processing

Approved refunds are processed back to your original payment method or via bank transfer.

5-7 business days

3. Refund Methods

Bank Transfer

Direct transfer to your bank account. Requires account details verification.

5-7 business days

UPI Payment

Instant refund via UPI to your registered mobile number.

24-48 hours

Original Payment Method

Refund to the same method used for payment (card, wallet, etc.)

3-10 business days

Store Credit

Credit for future purchases with additional 10% bonus value.

Immediate

4. Partial Refunds

Quality Issues (Minor)

25% - 50% Refund

Minor quality issues that don't significantly affect product usability

Few broken eggs in a dozen
Slight weight variations (5-10%)
Minor packaging issues

Delivery Delays

10% - 25% Refund

Compensation for delivery delays beyond promised timeframe

Same day delivery delayed to next day
Fresh products affected by delay
Customer inconvenience compensation

Quantity Shortfall

Proportional Refund

Refund proportional to the missing quantity

Ordered 2kg, received 1.8kg
Missing items from order
Underweight products

5. Cancellation Policy

Before Processing

100% Refund

Orders can be cancelled for full refund before processing begins

Within 2 hours of order placement

Before procurement starts

During Processing

75% Refund

Partial refund if cancellation during processing stage

Processing/packaging has started

Before dispatch to delivery

After Dispatch

No Refund

Cancellation not possible once order is dispatched for delivery

Product already in transit

Live animals in transport

Important Notes

Photo Evidence Required

All refund claims must be supported with clear photos showing the issue. Videos may be requested for live animal concerns.

Live Animal Health

Live animals come with health certificates. Post-delivery care issues are customer responsibility and not eligible for refunds.

Storage Conditions

Quality issues due to improper storage by customer (temperature, handling) are not covered under refund policy.

Refund Limits

Maximum 2 refund claims per customer per month. Frequent claims may result in account review and restrictions.

Need to Request a Refund?

Contact our customer support team immediately for fastest resolution

Fastest Response

WhatsApp Support

+91 98765 43210

Chat Now

Email Support

refunds@farmtoflamechicken.com

Response: 2-4 hours

Phone Support